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Working Smarter: Using Technology to Your Advantage
Session 1: Course Overview
Session 1: Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session 2: Technology-Friendly Workplace
Session 2: Technology-Friendly Workplace
Tips and Tricks
Tips for Employees, Part One
Tips for Employees, Part Two
Tips for Managers
Ten Easy Ways to Use Technology to Make Work Fun
Acme Consulting, Scenario One
Scenario Two
Scenario Three
New Lecture
New Lecture
Session 3: Conquering Computers
Session 3: Conquering Computers
Setting Expectations
Upgrading Software
Stretch!
Staying Focused
Case Study, Part One
Case Study, Part Two
Have Fun With It!
Session 4: Communicating with the IT Department
Session 4: Communicating with the IT Department
Communicating with IT, Part One
Communicating with IT, Part Two
Communicating with IT, Part Three
Session 5: Choosing Software Wisely
Session 5: Choosing Software Wisely
The Three-Step Process
Step Two: Evaluating the Software, Part One
Step Two: Evaluating the Software, Part Two
Step Three: Making the Purchase
About Upgrading
Upgrading Checklist
Acme Consulting, Part Two
Case Study: Tom’s Options
Questions
Session 6: Technical Training
Session 6: Technical Training
Types of Training
Training Tip
Session 7: Setting an IT Budget
Session 7: Setting an IT Budget
New Lecture
Step One: Preparing a Draft
Costs to Consider
Step Two: Looking at Reality
Step Three: Finalizing the Budget
An Alternative Approach
The Shrinking Budget
Session 8: Security and Privacy
Session 8: Security and Privacy
An Employee’s Rights
Doing Your Part
New Lecture
Session 9: Uncontrolled vs. Controlled Networks
Session 9: Uncontrolled vs. Controlled Networks
Two Network Types
Uncontrolled Networks
Controlled Networks
About Restricting Internet Access
Session 10: Ergonomics
Session 10: Ergonomics
What is Ergonomics?
Stretch!
Session 11: System Usage Policies
Session 11: System Usage Policies
What is a System Usage Policy?
Topics to Cover
Tips for Success
Sample Internet, E-Mail, and Computer Usage Policy
Sample Internet, E-Mail, and Computer Usage Policy, Part 2
Sample Internet, E-Mail, and Computer Usage Policy, Part 3
Sample Internet, E-Mail, and Computer Usage Policy, Part 4
Sample Internet, E-Mail, and Computer Usage Policy, Part 5
Sample Internet, E-Mail, and Computer Usage Policy, Part 6
Sample Internet, E-Mail, and Computer Usage Policy, Part 8
Sample Internet, E-Mail, and Computer Usage Policy, Part 9
Sample Internet, E-Mail, and Computer Usage Policy, Part 10
Acme Consulting, Part Three
Scenario Two
Scenario Three
Scenario Four
Session 12: Taking Care of Company Property
Session 12: Taking Care of Company Property
Basic Rules of Etiquette
The Employee’s Role
Making Connections
Session 13: Time-Saving Tools
Session 13: Time-Saving Tools
E-Mail Applications
Tips and Tricks
E-Mail Etiquette
A Word about Attachments
Scheduling Applications
New Lecture
Contact Management Applications
Session 14: Telephone Etiquette
Session 14: Telephone Etiquette
Basic Tips
Voice Mail
Leaving Messages
Session 15: Instant Messaging
Session 15: Instant Messaging
Instant Messaging Etiquette
Understanding Acronyms
Session 16: Telecommuting
New Lecture
What is Telecommuting?
Possible Disadvantages
Preparing for Telecommuting
Tips and Tricks
A Resource Checklist
Other Notes
To Telecommute or Not to Telecommute
Scenario Two
Scenario Three
Scenario Four
Scenario Five
Session 17: Workplace Rage
Session 17: Workplace Rage
Preventing Workplace Rage
A Manager’s Responsibilities
Session 18: It’s Not Working!
Session 18: It’s Not Working!
Introduction
Scenario One
Scenario Two
Scenario Three
Scenario Four
Scenario Five
Session 19: A Policies and Procedures Checklist
Session 19: A Policies and Procedures Checklist
A Policies and Procedures Checklist
Session 20: A Personal Action Plan
Session 20: A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
Summary
Summary
Recommended Reading List
Recommended Reading List
Post-Course Assessment
Post-Course Assessment
Course Completion
Course Completion
Sample Internet, E-Mail, and Computer Usage Policy
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