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Business Writing That Works
Session 1: Course Overview
Session 1: Course Overview
Learning Objectives
Pre-Assignment
Pre-Assessment
Session 2: Why Write?
Session 2: Why Write?
Why Do We Write?
Becoming a Better Writer
Communicating a Message
Session 3: Be Clear
Session 3: Be Clear
Writing Clearly
The Pweor of the Hmuan Mnid
Why Write Well?
Selecting Words
Choosing What to Say
Removing the Noise
Simplifying Sentences
Our Simpler Sentences
Clarify the Convolution
Session 4: Be Concise
Session 4: Be Concise
Writing Concisely
Becoming Concise
Being Precise
Rewriting Exercises
Rewriting Exercises
Our Tightened Sentences
Rewriting Exercises
Rewriting Exercises
Our Updated Language
Rewriting Exercises: Practicing Conciseness
Our Concise Sentences
Session 5: Be Complete
Session 5: Be Complete
Making Your Writing Complete
Two Keys: Empathy and Flexibility
Asking Questions
Session 6: Be Correct
Session 6: Be Correct
Common Writing Errors
Session 7: Word Agreement
Session 7: Word Agreement
Making Words Agree
Modifiers and Describers
Rewriting Exercises: Making Words Agree
Our Word Agreements
Rewriting Exercise: Moving Modifiers
Our Moved Modifiers
Session 8: Active and Passive Voice
Session 8: Active and Passive Voice
About the Active Voice
About the Passive Voice
Passive and Active Voice Examples
Passive to Active
Our Active Sentences
Session 9: Sentences and Sentence Types
Session 9: Sentences and Sentence Types
The Sentence
The Paragraph
Breaking Down a Paragraph
Reorganizing a Paragraph
Our Broken Down and Reorganized Suggestions
Session 10: Readability Index
Session 10: Readability Index
About the Index
Calculating the Index
About Your Score
Calculating the Index Automatically
Using the Index
How Foggy Is My Writing?
Session 11: Manners and Courtesy
Session 11: Manners and Courtesy
Courtesy
Courtesy in Your Writing
What? My Letter Writing Style?
Letter Sample One
Sample One Rating
Letter Sample Two
Sample Two Rating
Letter Sample Three
Sample Three Rating
Session 12: Practical Language
Session 12: Practical Language
Basic Rules
Word Usage Rules
Using That and Which
Playing with Language
Some Food for Thought
Session 13: Inclusive Language
Session 13: Inclusive Language
About Inclusive Language
Cheat Sheet
Session 14: Sentence Construction
Session 14: Sentence Construction
Parallel Construction
Making Them Parallel
Making Them Parallel
Our Parallel Sentences
Session 15: Punctuation
Session 15: Punctuation
The Comma
Other Comma Uses
Comma Misuses
The Semi-Colon
The Colon
The Apostrophe
Practice with Punctuation - the Comma
Practice with Punctuation - the Semi-Colon
Practice with Punctuation - the Colon
Practice with Punctuation - the Apostrophe
Session 16: Writing Business Letters
Session 16: Writing Business Letters
Business Letters
Steps to Writing Business Letters
Creating Correspondence
Parts of a Business Letter
Business Letter Parts
Business Letter Parts
Business Letter Parts
Business Letter Parts
Types of Letters
Persuasion Letters
No Letters
Dissecting Letters Exercise
Letter Type Sample 1
Letter Type Sample 2
Letter Type Sample 3
Letter Type Sample 4
Our Answers to the Letters
Beginning Letters
Expressions and Guidelines
Strategies and Recommendations
Session 17: Writing Effective E-mails
Session 17: Writing Effective E-mails
E-mail Basics
The Subject Line
Formatting
Attachments
Use Spell Check!
Covering Your Bases?
Reply All
Concise
Privacy
Shorthand
Managing E-Mail
Tackling Email
E-mail at Work
Session 18: Spelling and Proofreading
Session 18: Spelling and Proofreading
Spelling Tips
Proofreading Tips
Learning to Look
Being a Good Proofreader
Proofreading Practices
Performance Article
Identifying the Errors
The Edited Article
Session 19: Writing Memos
Session 19: Writing Memos
The Anatomy of a Memo
Acme Funfest
Session 20: Reviewing Your Writing
Session 20: Reviewing Your Writing
Checking Back
Reviewing the Checklist
Session 21: Writing Challenges
Session 21: Writing Challenges
Course Recap
Top Ten Writing Challenges
Top Ten Writing Challenges
Top Ten Writing Challenges
Top Ten Writing Challenges
Our Top Ten Writing Challenges Responses
Guidelines for Capitalization
Guidelines for Capitalization
Guidelines for Capitalization
Session 22: A Personal Action Plan
Session 22: A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
Summary
Summary
Recommended Reading List
Recommended Reading List
Post-Course Assessment
Post-Course Assessment
Course Completion
Course Completion
Session 17: Writing Effective E-mails
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