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Business Etiquette: Gaining That Extra Edge
Session 1: Course Overview
Session 1: Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session 2: Business Etiquette Basics
Session 2: Business Etiquette Basics
Business Etiquette Basics
Business Etiquette Basics
Session 3: Test Your Business Etiquette
Session 3: Test Your Business Etiquette
Test Your Business Etiquette
Session 4: The Handshake
Session 4: The Handshake
The Five Factors
Other Points
Session 5: Business Card Etiquette
Session 5: Business Card Etiquette
Business Card Etiquette
Business Card Etiquette
Session 6: The Skill of Making Small Talk
Session 6: The Skill of Making Small Talk
The Skill of Making Small Talk
What Works?
What Doesn’t Work?
Exit Lines
Session 7: Do You Remember Names?
Session 7: Do You Remember Names?
Do You Remember Names?
Session 8: Making That Great First Impression
Session 8: Making That Great First Impression
Making That Great First Impression
Do You Look Approachable?
Managing Your Breath
Monitoring Your Body Aroma
Be Polite
New Lecture
Session 9: Dress for Success
Session 9: Dress for Success
Dressing the Part
For Women
For Men
Maintaining Your Positive Impression
Maintaining Your Positive Impression
Corporate
Business
Business Casual
Casual
What Not To Wear
Session 10: Business Dining
Session 10: Business Dining
Seven Hot Tips
Making Connections
Demonstration
Table Manners
Other Rules
Session 11: E-Mail and Telephone Etiquette
Session 11: E-Mail and Telephone Etiquette
Telephone Etiquette
Call Waiting
Reaching Voice Mail
Use Good Speech Habits
Netiquette: Don’t Send and Offend
The Power of the Written Word
The Power of the Written Word
Sample Thank You Notes
Writing Space
Session 12: A Personal Action Plan
Session 12: A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
Summary
Summary
Recommended Reading List
Recommended Reading List
Post-Course Assessment
Post-Course Assessment
Course Completion
Course Completion
Session 8: Making That Great First Impression
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