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Facilitation Skills
Session 1: Course Overview
Session 1: Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session 2: Defining Your Role
Session 2: Defining Your Role
Facilitation, Training, and Chairing
Making Connections
Facilitation
Training
Chairing Meetings
Session 3: How Facilitators Work
Session 3: How Facilitators Work
Key Skills
Roles of a Facilitator
Roles of a Facilitator
Facilitation at a Glance
Session 4: Establishing Ground Rules
Session 4: Establishing Ground Rules
Getting Started with Ground Rules
The Importance of Buy-In
Parking Lots
Planning Transitions
Session 5: Content and Process
Session 5: Content and Process
Defining Content and Process
Session 6: Types of Thinking
Session 6: Types of Thinking
Divergent Thinking and Convergent Thinking
Divergent Thinking
Convergent Thinking
Grey Matters
Session 7: Handling Controversial Issues
Session 7: Handling Controversial Issues
Handling Controversial Issues
No Need for Black and White Thinking
Degrees of Support
Session 8: Communication Skills
Session 8: Communication Skills
Getting Started
Active Listening
Responding to Feelings
Reading Cues
Demonstration Cues
Tips for Becoming a Better Listener
Asking Questions
Useful Questions
Making Connections
Probing
Probing
Probing
Non-Verbal Messages
Non-Verbal Messages
Session 9: Listening For Common Ground
Session 9: Listening For Common Ground
A Common Goal
Session 10: Common Facilitation Techniques
Session 10: Common Facilitation Techniques
Top Techniques
Making Connections
Session 11: Providing Effective Feedback
Session 11: Providing Effective Feedback
Giving Feedback
Principles of Good Feedback
Feedback Formats
The Feedback Process
Facilitators and Feedback Language
Tips for Receiving Feedback
Session 12: Managing Divergent Perspectives
Session 12: Managing Divergent Perspectives
Sequencing
Case Study
Session 13: The Language of Facilitation
Session 13: The Language of Facilitation
Applying the Language
Paraphrasing to Clarify
Stepping in on Troublesome Behavior
Perception Reading
Session 14: Building Agendas
Session 14: Building Agendas
Getting Started
Session 15: Dealing with Difficult Dynamics
Session 15: Dealing with Difficult Dynamics
Mix and Match
Big Talkers
The Kidder
Exhausted and Droopy
Not Into It!
Poor Follow-Through on Assignments
Failure of Participants to Arrive/Return on Time
Whisperers
12 Easy Ways to Intervene
Session 16: Building Sustainable Agreements
Session 16: Building Sustainable Agreements
Building Sustainable Agreements
Speak From Your Own Perspective
Specify the Desired Outcomes
Use the WWWWWH
Solicit Facts and Opinions
Review Starting Positions
Search for Unrepresented Perspectives
Raise Difficult Issues
Session 17: Stages of Team Development
Session 17: Stages of Team Development
The Five Stages
New Lecture
Stage Two: Storming
Stage Three: Norming
Stage Four: Performing
Stage Five: Adjourning
Making Connections
Session 18: Analysis Tools
Session 18: Analysis Tools
SWOT Analysis
SWOT Analysis Example
Force Field Analysis
Force Field Analysis Example
A Personal Action Plan
A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
Summary
Summary
Recommended Reading List
New Lecture
Post-Course Assessment
Post-Course Assessment
Course Completion
Course Completion
Session 3: How Facilitators Work
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