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Process Improvement with Gap Analysis
Session 1: Course Overview
Session 1: Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session 2: What is Gap Analysis?
Session 2: What is Gap Analysis?
Defining Gap Analysis
Where Gaps Occur
The Business Case for Gap Analysis
Types of Gap Analyses
Making Connections
Session 3: The Gap Analysis Process
Session 3: The Gap Analysis Process
Process Overview
Recording the Data
Step One: Identify the Future State, Part One
Step One: Identify the Future State, Part Two
Step Two: Identify the Current State, Part One
Step Two: Identify the Current State, Part Two
Step Three: Measure the Gap, Part One
Step Three: Measure the Gap, Part Two
Step Four: Create an Action Plan
Step Five: Implement and Follow Up
Making Connections
Task
Session 4: Supporting Tools
Session 4: Supporting Tools
The McKinsey 7S Model
The 7S Framework
About the Elements
SWOT Analysis
Sample SWOT
The Five Whys Technique
Example
The Fishbone Diagram
About the Diagram
Making Connections, Part One
Making Connections, Part Two
Task One
Task Two
Task Three
Session 5: Creating a Gap Analysis Report
Session 5: Creating a Gap Analysis Report
Essential Elements of a Gap Analysis Report
Extra Elements
Session Six: Test Driving
Session Six: Test Driving
Pre-Assignment Review
Toolbox
SWOT Analysis
Five Whys
Session 7: A Personal Action Plan
Session 7: A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
Summary
Summary
Recommended Reading List
Recommended Reading List
Post-Course Assessment
Post-Course Assessment
Course Completion
Course Completion
The McKinsey 7S Model
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