Speaking Professionally

Here are some things to think about to help you when you are speaking. Consider each of these ideas, and then see if you can add to the list.

  • Volume: Too loud or too soft?
  • Clichés: We all use a few clichés but avoid them if possible.
  • Grammar: This is too broad a topic to discuss fully today. Ask someone you trust, whose grammar is good, to give you some feedback on your grammatical errors.
  • Diction: Pronounce words clearly, and watch that you aren't dropping your "-ings."
  • Slang or vulgarities: No swearing or crude words.
  • Gender references: Watch that you don't refer to all people in authority or "he" or all those in service positions as "she."
  • Acronyms and jargon: If you must use words that are familiar terms to you but which will not be understood by others in the audience, either substitute more familiar words or explain the terms.
  • Tact is diplomacy of the heart. This means saying the right thing. You know when to leave the wrong thing unsaid.

I never deny. I never contradict. I sometimes forget.

— Benjamin Disraeli on explaining his popularity with Queen Victoria

It is better to leave the sins of others alone until you've made some headway on your own.

— Moliere, French playwright




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