1. Which of the following is a method of communication?
   1. Speaking
   2. Writing
   3. Body language
   4. All of the above
   
   
2. Cultural differences can be a barrier in communication, even if both sides speak the same language.
   1. True
   2. False
   
   
3. You have to stop talking to start listening.
   1. True
   2. False
   
   
4. Which of the following is a communication barrier?
   1. Not enough time to prepare or to speak
   2. Using jargon or specific terminology
   3. Making assumptions that you know what someone else means, when in fact you don't
   4. All of the above
   
   
5. Small talk is an introductory level of conversation.
   1. True
   2. False
   
   
6. Humming can help you become a better speaker.
   1. True
   2. False
   
   
7. Which of the following word describes the rise and fall of your voice?
   1. Emphasis
   2. Intonation
   3. Pitch
   
   
8. 8. The term given to leaning forward when talking to someone, or maintaining eye contact when someone else is speaking, is known as:
   1. Objective listening, to hear what is said
   2. Active listening, when you are engaged in listening
   3. Passive listening, when you are listening by not saying anything
   
   
9. To survive in the world of conversation, you should replenish your supply of current events as often as you replenish your refrigerator.
   1. True
   2. False
   
   
10. Writing down everything a speaker says is a good way to listen.
    1. True
    2. False
    
    

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Session 2: Good Communication Skills