The VALUE Technique
Use the VALUE technique when someone is talking:
| V | Validate |
| A | Ask questions |
| L | Listen, especially listen to the vocal (the tone) as well as the verbal (the words) |
| U | Understand the meaning that can be behind the words |
| E | Empathize |
Validation does not mean solving a problem or offering a solution. When we validate we acknowledge that we heard what the other person was saying. When someone is talking, listen without interrupting. Paraphrase, nod your head, or make appropriate listening responses to what they have said to show you are listening. Allow for pauses and silence.