Congratulations! You have completed the course "Emotional Intelligence."

In this course, we talked about the value in understanding and controlling our own emotions, and recognizing them in others. We started by exploring the history and development of Emotional Intelligence as an area of study and who the significant participants have been.

Next, we learned about the EI Blueprint, which laid out the principle areas of emotional intelligence. This included identifying emotions, understanding and managing emotions, and using and communicating emotions.

Then, we explored the concepts of optimism and pessimism. We learned that we can influence those attitudes and learn to be more optimistic.

Next, we moved on to validating emotions in others by using two techniques. The first is the VALUE technique, which involves steps to validate, ask questions, listen, understand, and empathize. The SOLER technique, used when listening, uses sitting quietly, open posture, leaning in, eye contact, and staying relaxed.

Then, we moved on to explore the seven human emotions, what they tell us, their positive and negative aspects, and Plutchik’s Wheel of Emotions.

The last part of the course was devoted to setting and defining our own personal vision, describing our values, considering our strengths and the things that could be standing in our own way, and how to get the things that we desire.

You should now feel ready to use Emotional Intelligence in your interactions with others.

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