1. What does the word “culture” mean?

1. Patterned ways of thinking, feeling, and reacting
2. Level of education
3. How a person sees the world
4. All of the above

2. Which of the following social groups could have its own culture?

1. A particular company
2. A particular religion
3. A particular gender
4. All of the above

3. What does the term “active listening” mean?

1. Pacing around while someone talks
2. Trying to understand things from the speaker’s point of view
3. Translating someone’s words

4. The best way to avoid discrimination is to apply the Golden Rule.

1. True
2. False

5. A smile means the same thing in any culture.

1. True
2. False

6. Cross-cultural awareness is important for everyone in an organization.

1. True
2. False

7. What is the best way to ensure that company holidays include all cultures?

1. Create a calendar accessible to all employees that shows when various cultural holidays occur
2. Offer flexible time off that accommodates all important holidays
3. Ensure that social events reflect the diversity of the workplace
4. All of the above

8. Which of the following onboarding techniques can help employees adapt to a new culture?

1. Buddy or mentor programs
2. Access to external resources, such as community cultural groups
3. Additional, optional training on topics like language skills
4. All of the above

9. Feedback should usually be delivered in private.

1. True
2. False

10. Humor is a great way to break the cultural ice.

1. True
2. False