Once you have some knowledge about diverse groups, put that knowledge into action. If you understand why a person is acting in a particular way, it may be easier to empathize.

Here are some ways you can put yourself in other people’s shoes:

• Try placing a phone call using a TDD device.
• Rent a wheelchair and go to a shopping mall. Make sure to visit the restroom.
• Volunteer for an organization that provides services for new immigrants or people with disabilities.