We are always sending signals to others, whether we like it or not. Body language combined with vocal tone can override or even cancel the meaning of the words we say. If you want your messages understood, make sure your words and your body are sending congruent signals.

Here are some things to keep in mind about body language:

• Your eyes, eyebrows, and mouth send out the signals that can make a world of difference.
• Smiling is a great way to establish a rapport with listeners. However, be aware of what a smile means to the person you’re speaking to. In some cultures, it is a way of apologizing. In other cultures, it means you are not trustworthy.
• If culturally appropriate, eye contact can help you carry your message and build trust.
• Be aware of what your hands are doing, and what they are saying to your audience.
• Work on appearing sincere and comfortable.
• Your body posture affects your emotions and how you feel determines your posture. If you are confident, happy and ready, your body will show it.