1. Change can be an opportunity for…

1. Motivation
2. Innovation
3. Improvement
4. All of the above

2. Which of the following skills is important for managing change successfully?

1. Communication skills
2. Flexibility
3. Anger management techniques
4. All of these

3. Change affects everyone the same way.

1. True
2. False

4. There are many ways of looking at change.

1. True
2. False

5. If someone does not like you, it is up to you to make them like you.

1. True
2. False

6. People who have an easy time bouncing back from changed are called:

1. Ignorers
2. Resilient
3. Resistant

7. If someone is acting rude towards you, what might be their motivation?

1. They think you don’t like them
2. They are rude to everyone
3. They’re upset about something entirely different (like a change)
4. Any of these things

8. You cannot control change, so you must give up your sense of control to make the best of things.

1. True
2. False

9. Managing change means reducing the number of changes in your life.

1. True
2. False

10. Doing something physical, like rearranging your office to get ready for a new computer, can help transition through change.

1. True
2. False