1. Which of the following does not represent a category of reactions to change?

1. The Early Adopters
2. The Diehards
3. The Late Majority
4. The Eager Beavers

2. In which phase of change do we lack orientation to the past or future?

1. Ending
2. Neutral
3. Beginnings

3. At the beginning of a new change, what kind of leadership do people need?

1. Vision and purpose
2. Goals and plans
3. A combination of both

4. Doing something physical, like getting some exercise, can help you lower your stress levels.

1. True
2. False

5. Acknowledging reactions will help people move through the change.

1. True
2. False

6. What stress management techniques can you use during a change?

1. Humor
2. Music
3. Exercise
4. All of the above

7. Which of the following items is not one of Conner’s keys to resiliency?

1. Energized
2. Positive
3. Focused
4. Flexible

9. You cannot control change, so you must give up your sense of control to make the best of things.

1. True
2. False

10. In the Contentment room, people feel intelligent and independent.

1. True
2. False