• Preparation and careful planning are crucial.
• People must understand the change, why it is necessary, and come to accept it.
• The strategy must have well-defined goals and expectations.
• The plan should include input from all involved to determine impacts.
• Culture must be considered, and possible obstacles well understood.
• Communication is important throughout the process.
• Effective training and support must be provided.
• Enough time and energy must be devoted to the change, and it must occur at an appropriate pace.
• Accountability must be established.
• The entire team should be engaged in the change.
• Resistance must be dealt with in a proactive manner.
• It is essential for leaders to set an example with a positive attitude and provide adequate guidance.
• Success must be measured and progress celebrated.

Changes that are poorly thought out, implemented too quickly, and initiated without proper planning lead to wasted resources, confusion, financial repercussions, missed opportunities, cynicism, and low morale.

The way people react to change is influenced by many factors, and resistance depends on the magnitude of the change and the amount of disruption.

Many of these points will be explored in more depth later in the course.