Autoplay
Autocomplete
Previous Lesson
Complete and Continue
Skills for the Administrative Assistant
Session 1: Course Overview
Session 1: Course Overview
Learning Objectives
Pre-Course Assessment
Pre-Assignment
Session 2: Personal Best, Professional Best
Session 2: Personal Best, Professional Best
The Importance of Appearance
Tips for Success
First Impressions Count!
Session 3: Putting Others at Ease
Session 3: Putting Others at Ease
Making Connections
Making Connections
Making Connections
Session 4: Distorted Thinking
Session 4: Distorted Thinking
Angelique’s Thinking
Questions
Distorted Thinking
Session 5: The Steps to Feeling Good
Session 5: The Steps to Feeling Good
The Steps to Feeling Good
Session 6: Understanding Assertiveness
Session 6: Understanding Assertiveness
Understanding Assertiveness
Opposite Ends of the Spectrum
Aggressive Behavior
Manipulative or Passive-Aggressive Behavior
Passive Behavior
Assertive Behavior
Quiz
Quiz
Evaluation
Evaluation
Evaluation
Evaluation
Evaluation
Evaluation
Session 7: Improving Your Assertiveness Skills
Session 7: Improving Your Assertiveness Skills
Using "I" Messages
"I" Message Steps
Dealing with Aggressive People
Session 8: Communication Skills
Session 8: Communication Skills
Communication Skills
Session 9: Asking and Listening
Session 9: Asking and Listening
Asking Questions
Closed Questions
Open Questions
Clarifying Questions
Active Listening
Responding to Feelings
Reading Cues
Demonstration Cues
Tips for Becoming a Better Listener
Session 10: Non-Verbal Messages
Session 10: Non-Verbal Messages
About Non-Verbal Messages
Body Language
The Signals People Send
Session 11: Writing Skills
Session 11: Writing Skills
The Four C's
Be Clear
Be Concise
Be Complete
Be Correct
About Commas
Other Uses for Commas
When Not to Use Commas
About Semicolons, Part One
About Semicolons, Part Two
About Colons
About Apostrophes
Showing Possession with Apostrophes
Other Uses of Apostrophes
Spelling Tips and Tricks
Proofreading
Proofreading
Letters and Memos
Session 12: Getting Ahead
Session 12: Getting Ahead
What Employees Want
Your Supervisor
The Survey Says…
What Others Want
Session 13: Self-Management
Session 13: Self-Management
Self-Management
Creating Routines
Creating Routines
Making Connections
Time Management Tips
Where Do You Stand?
Organizing Your Workspace
Setting up a Daily System
Priority Tray
The Incubator, Part One
The Incubator, Part Two
Being Proactive
Planning Guidelines
Session 14: Setting Goals
Session 14: Setting Goals
Setting Goals with SPIRIT
A Personal Action Plan
Session 15: Working as a Team
Session 15: Working as a Team
Vegetable Head
Brainstorming
Session 16: Working with Difficult People
Session 16: Working with Difficult People
Working with Difficult People
Blending, Part One
Blending, Part Two
Redirecting
Identify Positive Intent
Identify Highly Valued Criteria
When Discussions Degenerate Into Conflict
Tips for Dealing with Difficult People
Session 17: Learning to Say No
Session 17: Learning to Say No
Ways to Say No
The Persistent Response
Guidelines for Saying No
Making Connections
Case Studies
Scenarios
Scenarios
Scenarios
Session 18: Dealing with Stress
Session 18: Dealing with Stress
About Stress
Deep Breathing
Visualize
Music
Acupressure and Massage
Laughter
Replace Worry with Problem Solving
Meditation
Resilience
Session 19: A Personal Action Plan
Session 19: A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
Summary
Summary
Recommended Reading List
Recommended Reading List
Post-Course Assessment
Post-Course Assessment
Course Completion
Course Completion
Be Clear
If a one-syllable word will do the job, use it.
Stay away from jargon or words of the trade the reader might not understand.
Don’t be pretentious.
Make your writing easy to read.
Complete and Continue