1. What does the T in the SPIRIT acronym stand for?
   1. Timed
   2. True
   3. Training
2. Which of the following methods isn’t a good way to say no?
   1. Say no and then give an alternative
   2. Say no and explain your reasons
   3. Say, “I’m sorry”
   4. All of the above
3. What would be a better way to rephrase this statement: “You should send out an agenda.”
   1. Send out an agenda now!
   2. I'd like to know what we're going to discuss in the meeting tomorrow so I can bring the necessary information with me.
   3. Please send that agenda ASAP.
4. Assertive people express their feelings, needs, and opinions in a forthright manner.
   1. True
   2. False
5. It’s never appropriate to use a template for business letters.
   1. True
   2. False
6. Employees and supervisors often want the same things in terms of job priorities.
   1. True
   2. False
7. What is the most popular interpretation of narrowed eyes during a conversation?
   1. Anger
   2. Interest
   3. Enthusiasm
8. Which of the following terms is not one of the four C’s of writing?
   1. Clear
   2. Concise
   3. Candid
   4. Complete
   5. Correct
9. The top thing that most employees want is…
   1. Career development opportunities and training
   2. Improved cooperation among your coworkers
   3. More flexible job conditions
   4. More opportunities to do what you do best
10. People who yell, argue, and cajole to get what they want can be described as…
    1. Passive
    2. Passive-Aggressive
    3. Aggressive
    4. Assertive

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