1. Fill in the blank: If it’s to be, it’s up to _______.
   1. You
   2. Me
   3. My supervisor
2. Which of the following skills is important for an administrative assistant?
   1. Teamwork
   2. Time management
   3. Assertiveness
   4. Understanding goal-setting
   5. All of the above
3. What is an open question?
   1. A question that can be answered in many ways
   2. A question that contains the answer you are seeking
   3. A question that must be answered with a specific piece of information
4. In a business setting, appearance is important.
   1. True
   2. False
5. Work is the only thing that matters in life.
   1. True
   2. False
6. Your computer’s spell check will pick up all errors.
   1. True
   2. False
7. Routines can help you simplify your life.
   1. True
   2. False
8. When is the best time to make your Monday to-do list?
   1. The previous Monday
   2. On Friday, before you leave work
   3. On Sunday
   4. On Monday morning
9. How would you define conflict?
   1. A situation where the emphasis is on the differences between people
   2. A violent encounter
   3. On Sunday
   4. On Monday morning
10. Fill in the blanks. Listening and hearing are not really the same thing. Listening is about __________, whereas hearing is _______________.
    1. Nodding, paraphrasing
    2. Hearing, listening
    3. Providing cues, paraphrasing
    4. Attitude, physiological

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