Using "I" Messages
We are most likely to retain the goodwill of the person we're standing up to if we stick with our own thoughts, feelings, and beliefs, and avoid direct or implied criticism of the other person. One way to do that is to stick with “I” messages expressed in a matter-of-fact, non-judgmental tone of voice.
| “You” Message | Reworded as an “I” Message |
|---|---|
| You talk too loudly. | I have sensitive hearing. |
| You should send out an agenda. | I'd like to know what we're going to discuss in the meeting tomorrow, so I can bring the necessary information with me. |