Congratulations! You have completed the course "Skills for the Administrative Assistant."

In this course we talked about how you can offer the best administrative support to your team. We covered a wide variety of topics. We started with a discussion on appearance, first impressions, and putting others at ease. We also talked about how your attitude (including your self-talk, assertiveness skills, and ability to put others at ease) and communication skills will affect your relationships with others.

Then, we moved onto some more practical techniques, including active listening, asking questions, writing skills, time management, goal setting, and organization.

Our next topics included working with others. We learned why teamwork is important and how we can work with difficult people. We also talked about how to say no effectively and constructively. Finally, we explored some stress management tools that can help keep you healthy.

You should now feel ready be an effective and capable administrative assistant. Good luck!

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