To help you bring together what you have learned, work through each of these scenarios. Use the space below each scenario to record your action plan.

Scenario One

Whenever you want to meet with your supervisor they say that are always “too busy” and will see you “later,” but “later” never arrives. How would you handle this?

Scenario Two

Your desk is in a visible location. Colleagues who pass by often stop and chat, interrupting your work. How can you politely, but firmly, discourage them?

Scenario Three

The energy used by one worker to complain, if it had been expended on a job, would have produced an incredible amount of work. There was always something wrong with everything this person was asked to do: the job was too long or too brief, they didn’t believe in the policy, or it was a lot of work for nothing. The worker with whom they shared an office had to listen to constant criticism of the company. If you shared an office with such a person, how would you approach the situation?