Scenario Seven

Clare frequently had to set up meetings for her supervisor with the assistants of the other supervisors. All her colleagues were helpful, except Rosa. Rosa put her off with comments like, “I have no idea whether my supervisor will be free on Friday at 10:00 a.m.” How can Clare win Rosa’s co-operation?

Scenario Eight

Two junior support staff were always coming to the senior assistant with gossip about the other people in the office. The senior assistant did not want to appear abrupt or superior to the two juniors nor did she/he want to get drawn into the conversations. How should the senior assistant handle the two juniors?

Scenario Nine

Peter was delighted when he was given a sophisticated computer. However, his delight turned to dismay when the three supervisors for whom he worked started to make excessive demands on his productivity. How can Peter deal with this situation?