When there are problems within an organization, the first answer may be to offer training to staff. When staff are bickering and fighting, we may want to offer training in anger management or conflict resolution. When a new process or tool is introduced, we offer skills training.

Whether the training focus is knowledge, skills, or attitude (collectively known as KSA’s), training may be the best approach. However, there are other factors that can lead to sub-optimal performance on the job.

When these issues are present, training is not going to resolve the problem.

• Unclear feedback or unclear performance expectations. If people do not understand what they are required to do, how will they meet the objectives?
• Lack of resources (tools, materials, equipment) needed to do the job.
• A poor match between the employee’s skills and the job requirements.
• Factors stemming from illness or injury, such as pain, depression, symptoms of stress, or decreased ability to cope.