AbleConnect is presently performing the following activities:

• Talent management plan in place
• Team-based knowledge, skills, and attitude development plans are created annually
• Classroom training is provided to all new agents
• First week of being on the phones includes guided live calls
• Communication skills training is offered every six months on a voluntary basis
• Expectations for behavior and limits to authority are communicated in training
• Incremental pay increases are issued annually, at the discretion of the manager

Note: If an item is not listed above, that means AbleConnect does not have that element in place.