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Developing a Training Needs Analysis
Session 1: Course Overview
Session 1: Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session 2: A Closer Look at the Training Needs Analysis
Session 2: A Closer Look at the Training Needs Analysis
What Is It?
Fitting Into the Plan and Future Growth
The Program’s Role
Support From Within
Developing the Business Case
The Essential Elements, Part One
The Essential Elements, Part Two
Process Overview – The ICE Method
When is Training Not Appropriate?
Three Steps
Step One: Isolating
Step Two: Consulting
Step Three: Evaluating
Summary
Session 3: Collecting Data
Session 3: Collecting Data
Step One: Identify the Future State
The First Step
Case Studies
Defining the Future State
Sample Project: Improve Response Times to Customer Inquiries
Step Two: Identify the Current State
Sample Project: Improve Response Times to Customer Inquiries
Step Three: Measure the Gap
Step Four: Create an Action Plan
Step Five: Implement and Follow Up
Making Connections, Part One
Making Connections, Part Two
Task
Pre-Assignment Review
Session 4: Diving Deeper Into the Data
Session 4: Diving Deeper Into the Data
So Many Questions
Data Collection Design
Gathering Information
Training Needs Analysis Questions
Designing Valid Questions
Adding Value to the Process
The McKinsey 7S Model
The 7S Framework
About the Elements
SWOT Analysis
Sample SWOT
Five Whys
Making Connections, Part One
Making Connections, Part Two
Task One
Task Two
Task Three
Session 5: Creating the Report
Session 5: Creating the Report
Essential Elements
Session 6: Taking Action
Session 6: Taking Action
Making Connections, Part One
Making Connections, Part Two
Making Connections, Part Three
Making Connections, Part Four
Designing Evaluations
Evaluation Levels
A Personal Action Plan
A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There
Course Summary
Course Summary
Recommended Reading List
Recommended Reading List
Post-Course Assessment
Post-Course Assessment
Course Completion
Course Completion
Sample Project: Improve Response Times to Customer Inquiries
Future State
Current State
Gap
Action Plan
Customer e-mail inquiries will be replied to within 24 hours on average
Customer telephone inquiries will be answered within 5 minutes on average
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