Competency Group: Contribute to an environment that focuses on customer value.
Competencies required:

• Manage knowledge of the customer and the market
• Create value with every sales opportunity
• Communicate the value to customers
• Create and manage a customer retention plan
• Measure the value of the transaction

Competency Group: Maintain up-to-date product and technical knowledge.
Competencies required:

• Take learning and professional development opportunities to keep up to date
• Acquire up-to-date technical skills and demonstrate proficiency every four to six months
• Be a lifelong learner
• Conduct product and marketplace research to stay current

Competency Group: Strong communication skills.
Competencies required:

• Able to speak clearly
• Capable problem solver
• Complete training on communication for difficult situations