Finally, bring all of the information together into a gap analysis.
Future State | Current State | Gap | Action Plan |
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Future State | Current State | Gap | Action Plan |
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Provide school supplies for approximately 1 million students serviced by the Department of Education. | OptiTech currently focuses on businesses and does not serve the educational market. | In order to bridge the gap, the following additional staff will be needed: - One overnight factory crew (seven people)
- One quality assurance team (two people)
- One shipping team (two people)
- One additional human resources person
- One additional customer service representative
We will also need to confirm with our suppliers that they will be able to meet the additional demand. | - VP of Production will determine new production levels and supply requirements, and then set up meeting with suppliers to confirm that this additional demand can be met
- VP of Production will work with quality assurance teams to find a solution for eraser defect
- VP of Production will monitor unionization effort and discuss with CEO if situation changes
- VP of Marketing and Operations will work with human resources team leader to hire and train 13 new employees
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Session 5: Creating the Report