1. Which of these behaviors will not help you resolve a conflict?
   1. Expressing respect
   2. Blaming
   3. Creativity
2. What types of conflict can occur in your life?
   1. Inner conflict
   2. Interpersonal conflict
   3. Group conflict
   4. All of the above
3. An open question is phrased so it requires a...
   1. Descriptive response
   2. Yes/no answer
   3. A specific piece of information
4. Conflict is always wrong.
   1. True
   2. False
5. Conflict can lead to bad decisions.
   1. True
   2. False
6. Conflict can improve relationships.
   1. True
   2. False
7. When you are in conflict with someone, you should assume the other person has a ______ position from their point of view.
   1. Rational
   2. Reasonable
   3. Valid
   4. All of the above
8. What are group norms?
   1. The way a group like yours usually behaves
   2. A set of rules that the group sets to facilitate a discussion or conflict
   3. Rules set out by sociologists to govern your conduct
9. The first step of conflict management is learning how to prevent it.
   1. True
   2. False
10. Both people can win from the outcome of a conflict.
    1. True
    2. False

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Defining Conflict