Once conflict norms are established, they should be referred to at strategic moments to make sure they're being followed. Sometimes adding a new norm in the middle of a conflict discussion helps to stabilize the situation.

You can try any of the following techniques to apply pressure:

• Start off the session by asking a sequence of challenging questions designed to raise issues and create discontent with the present situation.
• Divide members into subgroups of two to three people to explore the most contentious issues and generate solutions. Share these solutions with the entire group. Post the best ideas and keep reminding members to act on them.

At the mid-way point in the session (i.e. before they go off on a break or lunch) post a survey to help the group assess the session so far. Share the outcome and discuss what can be done about any low ratings. You can use the following format.