After you complete this course, you will be able to:

• Understand what conflict is and how it can escalate.
• Understand the types of conflict and the stages of conflict.
• Recognize the five most common conflict resolution styles and when to use them.
• Increase positive information flow through non-verbal and verbal communication skills.
• Develop effective techniques for intervention strategies.
• Become more confident of your ability to manage conflicts to enhance productivity and performance.