• Brainstorm potential solutions. Write each idea on a sticky note, with no judgment. Generate ideas that might challenge the basic assumptions that are driving the needs and therefore positions.
• Check brainstormed solutions against common goals and each person’s most important needs. (You can use a decision matrix to make the comparisons. Substitute needs with their ratings for the decision criteria and weights.)
• Choose a solution. Make sure the solution meets both parties’ highly-rated needs. Check that the potential solution satisfies the common goal.
• Develop an implementation plan if necessary.

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Helping Others Through Conflict