Hands-On Steps
- Identify the problem
- Write the overall problem statement.
- Using effective listening, solicit the other person's stated position and record it on a post-it note.
- Switch roles, repeat step 2.
- Identify if there are any areas of agreement.
- Clarify areas of disagreement.
- Identify the common goal
- Define a common goal that both parties agree to.
- Process and content check.