Hands-On Steps
- Identify & rate underlying needs
- Identify the other person's needs and place each one on a Post It Note.
- Have the other person rate their needs on a scale from 1 – 10.
- Switch roles, repeat steps 1 & 2.
- Identify any common needs.
- Test if there is a possible win/win situation.
- Process and content check.
- Identify & rate underlying needs
- Brainstorm assumptions for each person.
- Offer assumptions from other person.
- Gently challenge assumptions using facts/data.
- Check for themes.
- Test if there is a possible win/win solution.
- Process and content check
Complete and Continue