Congratulations! You have completed the course "Conflict Resolution: Getting Along In The Workplace."

We began this course by defining conflict and exploring the idea that conflict has both positive and negative aspects. Then, we looked at different types of conflict as well as spontaneous and reflective behaviors. We also learned how the Johari window can help us reduce conflict.

Then, we looked at two representations of the conflict process. We also explored some conflict outcomes and strategies for dealing with conflict. You then completed a case study to help you practice creating win/win solutions.

With a good grasp of fundamental conflict resolution skills, you then learned about your own style for conflict resolution. You also explored the conflict resolution grid in the context of how you solve conflicts and handle problems.

Next, we reviewed communication skills that support conflict resolution, including positive intent, active listening, paraphrasing, questioning tools, and body language.

Then you looked at your pre-assignment and considered how much you’ve already learned. From there, we moved on to tools to help you during a conflict. We covered the conflict/opportunity test as well as several models for conflict resolution.

To wrap up the course, you learned about ways to help others through conflict. We covered preparation techniques, facilitation tips, and ways to manage your own emotions.

Up Next:

Recommended Reading List