As an example, look at what happens when managers change jobs or move up the ladder. At least initially new managers are more apt to choose reflective behavior and to think through the consequences of their words or their actions. When under stress, they are more apt to revert to spontaneous action and then regret their choice of words.

Managers may lack awareness of their own spontaneous behavior patterns, as well as the negative effects of their behavior on others’ spontaneous behavior. For starters, it is helpful for people to be aware that we are programmed with a set of personal characteristics and values which may lead to spontaneous behavior that is not always helpful to others.

We can also strive to uncover the effect of our behavior on others through careful questioning. We can use feedback from employees and others to actively uncover the blind spots and hidden behaviors we may be exhibiting.

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The Johari Window