Some things to think about when you are the speaker and want to have your message heard as it is intended:

• Avoid absolutes like “always” and “never.”
• Try not to use the word “but” too often. (It tends to negate what you say in front of it.)
• Big, complex words or jargon creates opportunities for misunderstanding.
• Negative words like “problem, can’t, or won’t” create an impression of unwillingness.
• Use positive words that listeners understand.