Paraphrasing is an essential skill in conflict resolution. It means restating what you heard back to the person you are speaking with. (However, make sure you use your own words. You don’t want to sound like a parrot!) Paraphrasing can help you ensure that you’re hearing the other person, and it can make sure the other person feels heard.

Here are some phrases that you can use when paraphrasing:

• “Here’s what I understand from what you just said.”
• “So if I understand you correctly, you…”
• “I’m hearing that…”
• “What I hear you saying is…”

Make sure to check for understanding with statements like, “Is that right?”