Write the overall problem (statement of conflict) on a sticky note. Place it on the flip chart.
Have Person 1 relate his/her stated position without providing the reasons for the position. The other person should practice active listening. When they fully understand the problem from the other person's point of view, they should write it on a sticky note and place it below and to the left of the statement of conflict note.
Then, switch roles and repeat this process.
Identify areas of agreement. Write these on sticky notes and place them between the two positions. Is there an obvious solution that satisfies both parties? If so, the conflict is resolved. If not, proceed.
Identify areas of disagreement. Place these sticky notes underneath the statements of conflict.