Define a common goal that both parties share which overrides the present conflict. (Examples: solving the problem in a way that maintains the relationship.)
Write the goal on a sticky note and place it on the top of the chart above the statement of the problem.
Do a process and content check: is the conflict defined too broadly? Too narrowly? Is there an obvious solution? If so, the conflict is resolved.
Does each person feel heard/listened to at this point? Does each person feel his/her position is being taken seriously?