Preparation Tips

Each of us has had some experience with conflict, so now that you know a little bit more about conflict styles, how can you prepare for conflict situations? How or where do you get information about how the other person might be thinking or feeling? What are your hot buttons; the issues and behaviors that make you react or get angry?

The most important part of preparation is attitude. Reminding ourselves of our conflict management skills can help us deal with our fears. We can also adopt the attitude that there is more than one way to cut up the pie, and quite likely more than one way to satisfy concerns.

Good preparation can also mean the difference between success and failure. It is the most critical element in achieving your objectives. Know the issues involved; know what you and your organization want to achieve. Look at the situation from the other person’s perspective. Plan your strategy.

Do your homework so you really know what’s fair. Find out what is common practice. Look at the situation through the other person’s eyes. Brainstorm some options with your colleagues.