This stage also includes coaching. Coaching is the approach recommended for supervisors and managers to work with their employees, and reinforces training or professional development that takes place. Coaching is different from the “telling” style of management, and uses guided conversations to encourage employees to make their own decisions, be responsible for their success in their careers, and to work with rather than against “the system.” Like all management techniques, however, coaching is also flexible enough to have honest conversations with an employee and let them know when things are not going so well or need changing.

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Session 10: Feedback and Communication