When we do not get enough information by using open-ended questions, we can use probes to expand the conversation.

Verbal and Nonverbal Probes

A probe will encourage your conversation partner to add to their previous response. Verbal probes are often a single word or short phrase. Some examples are:

• “Tell me more about that.”
• “That’s interesting. Tell me more.”
• “Really?”
• “Why?”
• “Can you give me a specific example of what you mean?”

Nonverbal probes rely on your body language and gestures to get the same results as a verbal probe. Some examples are:

• Raising the eyebrows as if you are surprised
• Nodding
• Frowning
• Pursing the lips