Case Study 1
One of your employees in the maintenance department, Art LeBrun, seems to be having difficulty meeting some of his work assignments. According to standards that were set several years ago, all work orders are to be completed within 48 hours. However, he seems to spend a lot of time on the phone ordering supplies. You know this is a job that needs to be done, but you have a “just in time” policy for ordering supplies, as you have a really tight budget and no place to store supplies. What will you do to handle this situation?
- “Art, I’ve noticed you have a clear idea of your job responsibilities. Keep up the good work.”
- “Art, I appreciate you taking the initiative to order supplies.”
- “Art, you have been ordering a large quantity of supplies lately. This goes against our policy.”
- “I have had some complaints that work orders have been delayed. Why is this?”
- “Stop spending so much time on the phone!”
- “What the @#! are all these supplies doing here?”
- “Why can’t you do anything right?”