Company Profile

Quickee Documentation Ltd. has been in business for over 40 years. They started out providing data entry services for six local companies and have been slowly making changes to become a technology-based virtual assistant service. They have recently lost out on business because they are not accessible enough to their clients.

Your Role

Your grandfather started this company, and you’re determined to keep it running. You don’t understand what all the fuss over cloud computing and 24-hour access computers is about. People need to have some kind of regular schedules in order to maintain balance, and if clients in other time zones want to work with you, they need to conform to your hours. You even have a policy in place that no technology is allowed in the workplace. Secretly, too, you hate your customers, who are needy and overbearing. You are not too happy about your employees either, who seem to get more and more demanding, but you know they’re necessary for your business. After all, you can’t do the stuff that your staff is doing!

The New Employee Role

Your new employee is fresh out of university and has lots of great ideas. Their background is in computer sciences and marketing. They joined this company because they can see its potential. Unbeknownst to you, they really want to convince you to get ahead of the curve and leverage the technology that is now available. They’re convinced that if they get on and make the change, the company will become rich overnight.

Sample feedback statement:
“I appreciate your initiative and that you are trying to improve the company. However, we have a strict no-technology policy, so I have to ask you to put your laptop away.”