Case Study 3
Four months have now passed since you sat down with each staff member and established performance expectations and a support plan for each of them. You have finally found a few minutes to update files, and you pick up Yvonne Dresser’s file. Yvonne is responsible for managing your computer systems. Her objective at the outset was to improve her own ability to meet deadlines by delegating more. You know she has made an effort. She has taken the course on delegating that you recommended, and she has been delegating some of the more routine software support work to her two staff. However, you have been approached by both of her staff, who are complaining about not knowing what they are supposed to be doing, and whether what they are doing is the right thing. What do you need to do?
- “I noticed that you found time to attend that delegating course. I have also noticed that you’ve been working towards your goals.”
- “I’ve heard that you have been delegating work like we discussed. Good job!”
- “Sue and Bob have come to me with a few concerns. I know you have been working hard on your delegation skills, but let’s talk about some improvements you can make.”
- “You still aren’t delegating properly; I guess you’re not trying hard enough.”
- “You need to delegate more stuff right now.”
- “You’re still too slow at doing things; you haven’t met any deadlines.”
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Session 14: Accepting Criticism