Modifying work behavior usually has a four-step approach.

1. Begin the session with one positive work performance of the employee.
2. Describe the problem behavior to the employee.
3. Provide a rationale for why this is problem behavior, as well as the impact it has on the work team overall, and you as the supervisor.
4. Explain what has to be done to meet acceptable behavior measures.

Close the session by informing the employee that they are expected to change and that their progress will be monitored. Tell them what improvements you have noticed. Make sure the employee understands the consequences if the behavior changes are not made.

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Session 23: Handling Performance Problems