1. Which of these elements builds trust between employees and supervisors?
   1. Specific feedback
   2. Well-defined roles
   3. Good working relationship
   4. Honesty
   5. All of the above
2. The Halo/Horn effect describes…
   1. The tendency to group candidates around the middle of the scale
   2. The tendency to rate candidates based on their appearance
   3. The tendency to be too hard on all of the candidates
3. What is the most structured form of the performance appraisal process?
   1. Goal setting
   2. Feedback
   3. Formal reviews
   4. Coaching
4. Performance appraisals can help identify training needs.
   1. True
   2. False
5. The T in the SMART acronym stands for “Tried and True.”
   1. True
   2. False
6. A comment like, “It sounds like what you're saying is...” indicates what kind of behavior?
   1. Evaluating
   2. Paraphrasing
   3. Judging
7. Which of the following items is a part of active listening?
   1. Responding to feelings
   2. Reading cues
   3. Demonstration cues
   4. All of the above
8. Which of these statements is most appropriate for evaluating behavior?
   1. Shows initiative
   2. Is consistently motivated
   3. Undertakes projects without being asked and writes own letters
   4. All of the above
9. Embarrassing or personal questions may be phrased in a less threatening way by involving a third person.
   1. True
   2. False
10. Feedback is always directed at a single individual.
    1. True
    2. False

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